refund policy

Quali Med – Customer Guarantee Policy

Effective Date: 15/8/2026
Version: 1.0
Review Frequency: Annually

1. Purpose

Quali Med is committed to providing learners with high-quality, accessible and professionally relevant educational and training experiences. This Customer Guarantee sets out our commitments to learners and explains the standards they can expect when enrolling in our training programs.

2. Our Commitment to Learners

Quali Med is committed to:

Quality of Training Content
Providing structured educational content that is relevant to the stated objectives and target audience of each course.

Accurate and Relevant Information
Ensuring that course descriptions, learning objectives, duration, delivery method, requirements and applicable fees are communicated clearly to learners before registration.

Current Educational Content
Reviewing training content regularly and updating it when significant changes occur in relevant professional standards, guidelines, regulations, evidence or industry practices.

Learning Materials
Providing learners with the educational materials and resources specified as part of the relevant course.

Qualified Trainers and Course Authors
Ensuring that trainers and course authors have appropriate qualifications, knowledge and/or professional experience relevant to the subjects they teach.

Learner Support
Providing learners with appropriate channels to raise questions, technical issues, concerns or complaints relating to their learning experience.

Fair and Respectful Treatment
Treating all learners fairly and respectfully and providing an inclusive learning environment without discrimination.

3. Learner Concerns and Complaints

Quali Med encourages learners to raise any concerns about their learning experience as soon as possible.

All complaints will be handled professionally and fairly in accordance with the organization’s Complaints Procedure. Quali Med will review the concern, investigate where appropriate and communicate the outcome to the learner within a reasonable timeframe.

4. Cancellation and Refunds

Quali Med maintains clear terms regarding course cancellation and refunds.

Where a refund is applicable, eligibility will be determined according to the applicable Refund and Cancellation Terms communicated to the learner before registration or payment.

Refund requests should be submitted through the designated Quali Med communication channel and should include the learner's details, course information and reason for the request where applicable.

Each request will be reviewed according to the applicable terms and circumstances.

5. Course Changes or Cancellation by Quali Med

If Quali Med is required to cancel, postpone or substantially change a scheduled training activity, learners will be informed as soon as reasonably practicable.

Where applicable, Quali Med may provide an alternative date, transfer to another suitable activity, or refund in accordance with the applicable terms and circumstances.

6. Continuous Improvement

Quali Med uses learner feedback, evaluations, complaints and other relevant information to identify opportunities for improvement.

Feedback may be reviewed by the relevant academic, training or quality personnel and may result in updates to course content, learning materials, delivery methods or learner support arrangements.

7. Transparency

Quali Med aims to ensure that learners have access to clear information before enrolling in a course, including relevant information about:

• Course content and learning objectives.

• Target audience and expected level of prior knowledge.

• Course duration and delivery method.

• Assessment requirements, where applicable.

• Fees and registration requirements.

• Cancellation and refund terms.

• Available learner support.

8. Policy Review

This Customer Guarantee Policy will be reviewed at least annually and may also be reviewed earlier where there are significant changes to Quali Med's services, learner requirements, applicable regulations, professional standards or organisational procedures.​​